The demand for efficient and knowledgeable customer service has never been greater than it is today. Regardless of what they sell or what service they provide companies need loyal, patient, and efficient customer service agents to man their call centers and make their company look good through excellent customer service that solves the customer’s problem the first...
Learn MoreWelcome Don the last ten years, the global business process (BPO) industry became the niche for call center service providers in the Philippines to competitively stay in the forefront of this fairly new industry. While BPO paved a way for call center in the Philippines to flourish, investors flocked into the country to seek ways to battle the global economic crisis. A...
Learn MoreThe move towards customer service and retention has put a quite a heavy responsibility on customer service agents, whose key role in a corporation is vital in keeping the business alive. Because of the global financial crisis, organizations are moving the focus to customer service and retention, a job often outsourced to outfits such as call center Philippines. For...
Learn MoreTagged as the “Sunshine Industry” of the country, the Philippine call center industry has not only grown to be one of today’s most modern and prolific spaces in the developing country but has also been one of the biggest sources of revenues. In 2009, it earned as much as $5 billion, an impressive 22% increase from its 2008 ending numbers. This year, several industry...
Learn MoreThe call center industry in the Philippines has been developing rapidly since 2000. Call center professionals amounting to only a few hundred were already being employed in several contact centers in the country in 2000. Some of the established BPO firms then included Accenture, SYKES, eTelecare and PeopleSupport. (PeopleSupport had moved all of its operations in Los...
Learn MoreThe business process outsourcing or call center industry has definitely seen exponential growth over the last 10 years. Despite coming in only second to the Indian call center sector in size and experience, the call center Philippines industry was able become the ideal business process outsourcing destination in Asia. In 2009 alone, the BPO industry’s total revenues...
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