When somebody mentions ‘call center Philippines’ it doesn’t bring much of a visual to mind for most people. Fact is though, that the call center business in the Philippines is almost entirely in Manila, the nation’s capital. Manila itself is a city that most people don’t know much about. And they don’t realize that it’s actually is one of the world’s...
Learn MoreMore and more now, having a call center in the Philippines is the answer to US companies looking to maintain profitability by lowering expenses and increasing sales. Establishing a call center in the Philippines is, perhaps more so than any other single decision a business owner could make, the easiest way to save a lot of money immediately and also increase sales...
Learn MoreThe call center Philippines story is a remarkable one. Here’s a country that, if it had any claim to fame at all prior to the early 1990’s, it was simply as a great place for US military to retire in because the living costs were relatively low and the girls were pretty and plentiful. That’s all changed. The call center Philippines phenomenon has catapulted the...
Learn MoreCall centers have been around a long time in the US but they’ve usually had a somewhat sleezy image. They were perceived as the people who invariably called you right in the middle of dinner or your favorite TV show and wanted to sell you something you had no interest in. In reality, most phone rooms did a lot of good too. And…the telemarketing business has...
Learn MoreThe business process outsourcing (BPO) industry in the Philippines started back in the early 1990s with a number of companies that offered non-voice and software-related services such as software application development, system design, data entry and email support. These companies started to offer other services such as teleservices in response to their clients with voice...
Learn MoreWith the recent explosive growth of the call center industry in the Philippines, a lot of business leaders are coming to the Philippines to see these new high-tech telecommunication centers that are becoming so vital to their stateside profitability. One of the questions call center managers in the Philippines constantly entertain is, “Why are all the big name call...
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